Terms of Shipment
How long does it take to receive my product?
Typically, it takes about 3-5 business days for our my custom diamond painting to be produced and sent out. Once shipped, It will deliver continental UK orders in 8-15 business days. International shipping times vary based on the destination.
Please note that during the holidays our production time may vary.
Can I change the destination country of my order?
After your order has been sent out, you may not change your shipping address.
How much is shipping?
Shipping country supports Ireland and United Kingdom
DHL Fastest Shipping (Delivery Time 2-4 business days) £25.95
DHL Fastest Shipping+Insurance (Delivery Time 2-4 business days) £28.94
Standard Shipping (Delivery Time 8-15 business days)：Free shipping over £49.00. For orders under £49.00, you'll have to pay £6.99 as shipping fees.
How will I know my order has shipped?
You will receive a shipping confirmation email once your order is ready to ship. Please note that orders may take up to 8 business days to process before they are shipped due to customized work involved. Once you have received this email please allow 24-48 hours for your tracking number to update.
Please keep in mind delivery dates may change due to inclement weather conditions or holiday.
Do you ship internationally?
International shipping is not available currently, only orders with UK. shipping address are accepted, but international shipping is our top priority.
NOTE: All prices on our site are GBP. Once you complete your transaction, it will charge your card in your respective currency.
- If your personalized product was remade, your order might be delayed. Only those items that passed the quality inspection process can be sent out, with our standards and aim to supply you a perfect gift.
- At this time, we do not ship to APO/FPO addresses or college dorms.
- Expedited shipping is not offered to P.O. Box shipping addresses.
- We do not offer overnight shipping.
Customs duties generated by DHL shall be borne by customers themselves.
If you have any questions, please feel free to contact us via email: email@example.com